FAQs & Contact Us​​​​​​​

You'll find answers to our most popular questions here.  If you can't find an answer to your question, please send us an email using the form at the bottom of this page (any information you provide is handled per our privacy policy).​
My Chili's Rewards: Getting Started

How does the My Chili's Rewards program work?
It's simple. Enroll in the My Chili's Rewards program and you instantly start earning points for your purchases made at participating Chili's. We start you off with 60 bonus points just for joining and things only go up from there. You can redeem your rewards points for FREE Chili's faves like appetizers, entrees, desserts and more!

Is there a fee to participate in the My Chili's Rewards program?
My Chili's Rewards is one of the best things in life — so of course it's free!

How do I enroll in the My Chili's Rewards program?
Let's just say it's way easier than enrolling in a 401k. You simply visit a participating Chili's and sign up using the Ziosk on your table, in the Chili’s mobile app, or at www.chilis.com/rewards​.  Plus, since you will use your phone number for earning and redeeming rewards, there’s no card to carry around or weigh down your keychain.

When will I get my 60 welcome points? 
Give your 60 bonus points up to 48 hours to be credited to your account. Once your points appear, you've got the green light to start redeeming rewards.​

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My Chili's Rewards: Earning Points

How do I earn My Chili's Rewards points?
Enter your phone number on your table’s Ziosk on every visit.  After that there's no complicated math – earn 1 point for every full dollar spent on all eligible items.  Give your points about 48 hours after your visit to make their appearance in your account. Sometimes they'll come sooner - because those points are awesome like that.  Everything is fair game for earning points with the exception of alcoholic beverages, gift cards, tax and gratuity. 

Can I earn points on delivery & to-go orders, too?
Absolutely!  You’ll earn rewards points on any qualifying purchases at participating Chili’s when you dine-in at the restaurant, place to-go orders, or order Chili’s delivery.

I think I'm missing some points, what do I do?
You get a point for each full dollar you spend on qualifying items, so if you spent $39.75 you would get 39 points. Also don't forget that you don’t get points for alcohol, gift card purchases, tax, or gratuity.  Doug, the really smart & hard-working guy who adds points to all the accounts, wants us to remind you that while we try to put your points in your account ASAP, sometimes it can take up to 48 hours for them to arrive.    

I forgot to log in at the restaurant, but I have my receipt.  Can I still claim my points?
Definitely!  Head to www.chilis.com/rewards​ or open your Chili’s mobile app and find the “missing points”  button.  Just put in 4 easy-to-find pieces of info from your receipt and we’ll look up your visit and add your points.  We’ll send you an email once we find them or if we have an issue locating your points. This can take a couple of days to complete but the points are totally worth the wait! Remember, if you need to claim missing points, do it right away.  Receipts dated past 30 days are no longer eligible to earn points.

How can I earn more rewards points?
Taking on challenges is a fast way to earn extra points. Check your account on Ziosk or in the Chili’s mobile app to see what challenges you have.  Complete them, and reap the sweet, sweet benefits.

Is there a limit to the amount of My Chili's Rewards points I can earn?
Well, that wouldn't be any fun, would it? Earn as many points as your heart desires — there's no limit with My Chili's Rewards.  

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My Chili's Rewards: Redemption

How do I redeem points for My Chili's Rewards?
Once you've racked up the points, redeeming is easy! 

It's easiest using the Ziosk - simply enter your 4-digit PIN after you've picked your rewards, and like magic, it'll be credited to your check. 

If you're using the Chili’s mobile app, you'll get a barcode after selecting and confirming your reward. Scan that barcode on the Ziosk at your table to have your reward credited to your check.  Don’t want to use the Ziosk?  No problem.  Just show your server the barcode screen on your phone and they'll take it from there. 

What type of rewards can I redeem points for?
If you crave it, you can probably earn it. My Chili's Rewards points are redeemable for most menu items like FREE appetizers, entrees, desserts, kids meals, non-alcoholic beverages, and more!

I heard I get a free appetizer or dessert for my birthday.  How do I get that? 
Watch your email around the time of your birthday.  We’ll let you know when your gift has arrived.  Then all you need to do is visit a participating Chili’s and redeem the extra special birthday points that we put in your account for your choice of a FREE appetizer or dessert.  But don’t wait – these special points are just for your birthday week.  So enjoy it.  On us.  Happy Birthday!

Is there a limit to the amount of rewards I can redeem?
Well, that wouldn't be any fun, either.  Redeem as many FREE items as you have points for in your account.  Go ahead, you earned them!

Can I combine coupons with my rewards?
Your rewards are so out-of-this-world amazing they cannot be combined with any another offer or coupon.

My Chili's Rewards: Account Information

I forgot my account password and/or PIN. What do I do?
For your PIN: Once you've made it to the "Enter PIN to redeem" screen on the Ziosk, click on “Forgot PIN?”. You'll then have the option to have your PIN sent to the email address associated with your account or through a text message. If your account has been locked due to several incorrect PIN attempts through Ziosk, you'll need to use your phone or a computer to log in to www.chilis.com/rewards​ to reset your PIN. 

For your password: An email will be sent to the most current email address that we have on file for you. In that email is a link you will click to reset your password.  That link is only good for 24 hours for security reasons, so if you check it after 24 hours you’ll need to request another link to be sent to you.

Do My Chili's Rewards points expire?
Your points never expire as long as you make a visit to any participating Chili's location and make a purchase at least once every 120 days.  One exception is your special Birthday gift points, which are only valid the week of your birthday.  Other than that, they'll never expire. But that won't happen, right?

Can I share My Chili's Rewards points with other members?
Sharing the rewards you redeem with your friends & family at your table is great. Sharing your rewards points — not so much. But definitely ask for extra spoons with that Molten Chocolate Cake.

Can I purchase rewards points to add to my account?
Money can buy a lot of things. Unfortunately, it can't buy rewards points. But it can buy more visits to Chili's - which gets you more rewards points!

Where can I update my account information? 
All this is available right in your My Chili’s Rewards profile located in your Chili’s mobile app or at www.chilis.com/rewards​.

What are the My Chili's Rewards program Terms & Conditions?
The My Chili's Rewards terms and conditions restate a lot of what we say here, but in a more formal language that our lawyers speak way better than us. If you're fluent in legal talk, visit https://www.chilistogo.com/pages/termsandconditions.aspx​.

If I have questions about the My Chili's Rewards program, who should I contact?
We're always here to help. Any Chili's Team Member will be glad to answer any questions you may have while dining with us. 

E-Club

Does the rewards program replace the e-club?
Yes, and boy will you be excited about the change!  My Chili’s Rewards lets you earn the free menu items YOU want, any time YOU want.  That’s why it’s YOUR Chili’s Rewards. That sure beats those old coupons!

If I’m in the e-club am I automatically in the rewards program?
Since you have to set a secret PIN for redeeming you rewards, we can’t automatically switch your account over

What happens to my e-club account if I never join My Chili’s Rewards?
You’d miss out on all the deals, all the rewards, all the specials.  So if you really enjoy getting your favorites at Chili’s for free, we’d urge you to go ahead and sign up now.

General
Birthdays at Chili's
Most Chili’s offer a complimentary birthday dessert and a birthday song if requested; however, each location handles birthday celebrations differently.  For specifics, contact your local restaurant and speak to the manager on duty.  The best time to speak to a manager is between the hours of 2:00 p.m. through 5:00 p.m.

Catering / Delivery
Many locations offer catering/delivery.  Please check with your local Chili’s to see if delivery is available.

Charitable Request Guidelines
Please visit parent company Brinker International's website at http://brinker.com/company/givingback.asp.

Employment
Please click here​  for information about hourly and salaried positions available at individual restaurants as well as the Restaurant Support Center.

Fundraising Opportunities
Participation in any fundraising event is up to each individual restaurant location.  For more information, please contact the restaurant  and ask to speak to the manager on duty.  The best time to contact the manager is between 2:00 p.m. and 5:00 p.m. 

Happy Hour Specials
Happy Hour Specials vary by location/region.  Please contact your local Chili’s  for specific information.

Hours of Operation / Restaurant Contact Information
Restaurant hours vary by location.  To check the hours for your local Chili’s, go to the “Locations” tab and enter your zip code.  The locations closest to you will be displayed.  Click on “More Information” by the Chili’s you select to see the hours of operation and contact information.

Locations
- Future Openings - To check on the opening date of a Chili’s under construction, please contact Guest Relations by using the form below.
- Real Estate – Brokers, agents, etc. who have inquiries regarding potential or available sites may call the real estate department directly at 972-770-9571.
- Suggest a Chili’s be built in your area – We welcome your location suggestions. Please contact Guest Relations by using the form below.

Mystery / Secret Shoppers
We do not utilize restaurant evaluators or mystery/secret shoppers. We invite our guests to complete a survey at the time of their visit via our Ziosk device at the table so they can provide immediate feedback.

Reservations / Call Ahead Seating
While Chili’s does not accept reservations, we encourage our guests to take advantage of our call-ahead seating option during busy dining times, such as weekends. Calling ahead will put your name at the top of the wait list once you arrive and help us seat you faster.

Senior Citizen / Military / Uniformed Officer Discounts
There is not a single brand-wide policy regarding these discounts; offers vary by location.  Please contact the restaurant directly for information on its individual senior citizen, military and/or uniformed officer discounts.

Smoking Sections / Electronic Cigarettes
Each Chili’s restaurant adheres to local city ordinances regarding smoking, so policies will differ from location to location depending on the city zoning laws. Vapor and electronic cigarettes are only permitted in the smoking areas of restaurants where city ordinance permits smoking in public places.

Suppliers / Vendors
If you are interested in becoming a new supplier/vendor, please visit www.brinker.com/suppliers​ or email us at purchasingsuppliers@brinker.com.

Gift Cards

Locations Accepting Gift Cards
You can enjoy our gift cards in the United States, Puerto Rico, Guam, and American military bases in Japan and Germany. 

Balance Inquiries
Call the phone number on the back of your gift card (888-532-6092) to check your balance.

Exchanges or Refunds
All gift card sales are final. 

Expiration
As a policy, Brinker issues gift cards that are not subject to service fees or escheatment (unclaimed property) laws.  However, depending on the seller, our gift cards may be impacted by unclaimed property laws, therefore they do not expire.

History
You may obtain the transaction history on your gift card if it still has an available balance by calling the number on the back of your gift card (888-532-6092).  If your gift card has a zero balance, contact our Guest Relations department using the form below for assistance.

Inactive Gift Cards
If your gift card is inactive, an error was made at the point of sale.  Brinker Int’l/Chili’s requires a purchase receipt in order to activate gift cards.

Lost / Stolen Gift Cards
Please contact the Guest Relations department using the form below for assistance. 

Online Gift Card Purchases
You can purchase plastic or electronic gift cards online by clicking here​.

Service Fees
Gift cards purchased after March 2005 do not incur service fees.​


Holidays & Special Events

Holiday Closings
Chili’s restaurants are closed on Thanksgiving Day and Christmas Day.  Please contact the local restaurant for Christmas Eve hours as they may vary by location.  Our restaurants will be open on New Year’s Day.

St. Jude Children's Research Hospital and Chili's
Since 2002, Chili’s guests and team members have supported the lifesaving work of St. Jude Children’s Research Hospital®, raising more than $50 million for the hospital to date. The St. Jude / Chili’s partnership continues today through ongoing fundraising efforts in our restaurants. Be sure to check with your local restaurant to see how you can get involved!​ 

Veteran's Day Offer
We look forward to honoring our Veterans again this year.  Event date, menu information and ID Requirements will be posted each October.


Charities
Brinker International’s goal is to Make People Feel Special, and one of the ways we strive to accomplish that is through giving back. We are a global business, but our heart is rooted in the communities we serve. Giving back to those communities is one of Brinker’s core values. Besides the monetary contributions we make to 501c(3) organizations, our Team Members contribute thousands of hours of volunteer time. Our main areas of giving are health, social services, arts and education, and diversity.​​

Employee Inquiries

Employee Relations Hotline
Please call 888-224-7484.

Payroll Information
You may contact a Payroll Associate directly at 972-770-9094 or phone Brinker International at 972-980-9917 and ask to be transferred to the Payroll Department.

W-2 Information
Please contact 1-866-4W2-COPY (1-866-492-2679), call the Payroll Department at 972-770-9094, or email payroll.specialrequests@brinker.com.

Contact Us
If you haven’t found the information you’re looking for or if you’d like to share your restaurant experience with us, please contact Guest Relations online using the “contact us” form below


Franchise Opportunities

At Brinker International we are on a quest for top quality, proven developers to become our strategic franchise partners.  This is your opportunity to partner with one of the world's most prominent casual dining restaurants. We are glad you have taken the time to learn more about Brinker International Franchising Opportunities and hope you will consider joining our team.

Please take a moment to view our available franchise opportunities​.

Press Inquiries

Reporters and other members of the media seeking additional background on Brinker International or the company's restaurant brands, visit http://brinker.mediaroom.com​​ or call the Media Hotline at 800-775-7290.

If you are not a member of the media, please call our main number 972-980-9917 and let our hospitality desk heroes know what you need so they can get you in touch with the best point of contact.​​​

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